About Us

SMSA began operations in May 1975 and is a full service fulfillment organization dedicated to supporting our customer's marketing activities and catalog programs. SMSA provides safe, secure warehousing, order process and fulfillment services to key clients.

Location

We are centrally located in Rockford, IL. Our primary fulfillment center incorporates 15,000 square feet of offices and warehousing space at 3300 South Alpine Road, Rockford, IL. Our distribution center incorporates 56,000 square feet of space for storage and distribution of bulk product. Located one block from our offices on Hydraulic Road.

Shipping and Handling

All orders are shipped via UPS. UPS does not deliver to PO boxes. Please allow 2-3 weeks for delivery. Subject to availability.

Shipping Outside the Continental US

AK, HI, Canada and Puerto Rico orders have an additional fee of $25.00 for packages under 10 pounds. Please contact us for larger packages.

Express and Overnight Service

All Express and Overnight orders must be received by 3:30 CST. For orders received after 3:30, we can not guarantee rush services. Shipping rate quotes are for packages under 10 pounds. For larger packages, please contact us.

UPS Standard Rates

Total Order:
$0.00-$25.00.........$8.95
$25.01-$50.00.......$10.95
$50.01-$100.00.....$13.95
$100.01-$150.00...$17.95
$150.01-$250.00...$22.95
Over $250.01.........10% of total

UPS Express Rates

2 Business Days, Under 10 pounds
Total Order:
$0.00-$25.00.........$33.95
$25.01-$50.00.......$35.95
$50.01-$100.00.....$38.95
$100.01-$150.00...$42.95
$150.01-$250.00...$47.95
Over $250.01.........10% of total +$25.00

UPS Overnight Rates

Next Business Day, Under 10 pounds
$0.00-$25.00.........$58.95
$25.01-$50.00.......$60.95
$50.01-$100.00.....$63.95
$100.01-$150.00...$67.95
$150.01-$250.00...$72.95
Over $250.01.........10% of total +$50.00

Phone Orders

We do not accept phone orders for Experity Gear merchandise. Orders must be placed online or mailed to our office to insure that your order is communicated accurately.

Sales Tax

We are required by law to collect Illinois sales tax of 8.75% for Illinois "ship to" addresses. This will automatically be added to your total during the check out process.

Larger Sizes

All apparel that is 2XL, 3XL and 4XL has an additional charged added per garment. See specific item for up-charge.

Exchanges

Exchanges are $5.00 per item plus freight. Pre-Authorization is required. Please contact us for details.

Refunds

Refunds will be in the form of store credit. Please contact us for details.